Steve Kayser’s article “In These Tough Times Here’s a Way to Print Your Own Currency Legally … with Content” had that effect on me.

In the article are the words: “You got no story. You got no game. You got no game – you got no business.” In other words, companies need to use relevant, “educational, entertaining” stories to help sell their solutions.

Got it. Check. I’m with you Steve.

Or at least I was…until I saw this: “Story-selling content is the new advertising, marketing and PR currency“.

Huh? Stop! Did I miss something?

Story-telling ain’t new

Good marketing has always focused on stories, even in the “old” tactics of print ads and PR. Heck, even in the days of snake oil salesmen. Framing the “pitch”, the corporate message, the product message, the service message, etc. in the context of a story that solves customer’s problems is a device that has been used since the dawn of marketing.

Now granted, as Steve suggests in his article, some companies have no story. Others companies have stories but can’t “sell” them to save their lives. Still others are great at “telling” stories, but can’t back up those stories with fact (Vaporware anyone?). That does not mean, however, that storytelling is new. That relevance is new. That framing marketing messages to address customer needs is new.

Then story-SELLING must be new, right?

Maybe what Mr. Kayser meant was that the delivery mechanism has changed. Social media is becoming an increasingly critical portion of the marketing communication mix. And it requires different rules of interaction and engagement. Different styles of writing. Different channels for delivering the message.

But is that really “new”?  Not really.

“Re-learned” is probably more accurate. After all, before newspapers, magazines, radio, TV and the Internet, marketing was conducted face-to-face. It was, for the most part, social. Sure, the salespeople stood before the crowd and shouted the pitch. But the crowd could shout back. Or throw tomatoes.

The point is, even back then, storytelling AND story-selling were both central to the process.

So What’s the Point?

“The truth is that your business success, whatever business you’re in, hinges on your ability to create remarkable content. Remarkable problem-solving stories. But no matter how great or remarkable your story may be, it still has to be discovered or found first.”

Mr. Kayser, I couldn’t agree more. This is the point. I just want to know when this became a new idea.

So what does all that mean for copywriters who have built their careers on catchy ad slogans? For the savvy copywriter who knows how to evolve, it can spell opportunity.

Consider these points:

Internet search is based on words – Web sites are ranked according to the fancy algorithms that google and other search engines employ. Those algorithms are based in large part on written content, e.g. how many times a word is used on a page; whether a word is bold or not; whether graphics and tags have descriptive text to support them; and so on.

Keywords drive awareness – In today’s 2.0 world, it’s all about relevance. Fancy graphics and classic TV spots might grab your attention (interrupt you), but well-chosen words written by smart copywriters can connect relevant messages to the right audience.

Social media is based on written conversation – Twitter and Facebook are based on written conversations. Copywriters should learn how to join those conversations for their benefit, and the benefit of their clients.

Traditional media is not dead – Even though some forms of traditional marketing are decreasing in importance, they are by no means gone. Flyers and brochures, press releases, videos, case studies, white papers, print and web ads – all of these techniques are still used across marketing departments and throughout agencies.

Companies still need messaging – I’ve saved the most important for last. Everything above is just a tactic. Crafting corporate and product messages, and ensuring that they are flowing through the right forms of media in the right way, is still critical to a company’s success.

Marketing is changing. There is no doubt about that. But with that change has come new opportunity, especially for copywriters who are willing to embrace the shifting landscape.

Here’s an example of what I mean: Executives at an early stage company want the company to have more visibility in the market. Their idea is to run ads, reach out to editors, do direct mail, re-design the web site, and other tactics – all of which can be effective tools for raising awareness and driving leads.

Problem is, the company has never really spent time defining its brand. It has no unique or compelling brand message that sets it apart from the competition, that captures a share of its customers’ minds, or that motivates the employees to do and the customers to act.

Strangely enough, this is a relatively common problem, especially among early stage companies. That is not to say that these companies are naïve or inexperienced. On the contrary, most of these companies have great products and intelligent executives; they’ve just been focused on a number of very pressing issues (like developing the product and securing revenue) and marketing has fallen on the priority list.

But there comes a point in a company’s evolution when it must start thinking strategically about how it wants to define itself. And it is then that the needs for copywriting and marketing intersect. Marketers can help companies define their position in the market, and strategize about how to reach those customers. Copywriters can help a company craft a truly differentiated message that complements the marketers strategy and that flows through all the tactics a marketer plans and implements, from ads, to PR, to web sites and beyond.

1. Know your Audience. Before one word is put on a site, it is critical to understand your audience and what motivates them to act. Without that key information, you run the risk of producing rambling, ineffectual copy and organizing it in such a way that does not motivate your customers to contact you.

2. Get to the Point Quickly. Consider this – the average time a browser spends on a web page is three seconds. That’s all the time you have to deliver your key messages. Your page headers and first paragraph should answer all the main questions one would expect to have answered on that page; and those answers need to be clear as soon as the page opens.

3. Keep It Concise. Given the attention span of browsers, drop the long, complex sentences and keep your paragraphs short. This is not always easy to do, especially when the product or service is complex. But if you don’t at least try, you run the risk of losing the browser in a forest of intelligent, but ineffectual words.

4. Layout Counts. To make your copy easy to read, try using bulleted text, headers and shorter paragraphs to break up the copy. This will help browsers scan pages faster and get your point quicker.

5. Use Accessible Words. Web users want and expect things to move quickly. Straightforward, user-friendly language is far more effective than long, drawn out prose. When faced with a choice, avoid large, “intelligent-sounding” words and opt for sharper content.

6. Edit and Re-edit. When it comes to grammar and spelling, web content is like any other copy. Nothing says “amateur” like obvious misspellings and grammatical errors. Before taking a page live, proofread everything, and then have others proofread it too. The more eyes the better.

7. Drive Browsers to Do Something. B2B web content almost always has a goal. Whether that goal is to drive browsers to a contact form, a video, or a webinar, each page should contain a call to action that drives them closer to sales. That call to action could be a button on the sidebar, or a link within the content. Whatever you choose, make sure you are always thinking about the end goal.

Remember, your web site is not only your calling card; it is often the first experience potential customers have with your company, and it is becoming more and more the place where transactions are instigated. Make sure that the words convey your message quickly, concisely and uniquely, while never losing sight of the action(s) you want your customers to take.