In storytelling lingo, the beginning is often called the “catalyst” or the “inciting incident”. It is the big bang, the moment the protagonist loses his job, the death of the beloved king. It is the moment that brings about monumental change to which we as readers can often relate at a personal level.

In company and product parlance, the catalyst is that place where your brand first started talking shape. And, for consumers, it is often that place that explains why companies are doing what they are doing in the first place. In other words, it gives the rest of the “story” meaning and purpose.

Here are some great examples of company catalysts:

-       Google: Sergey Brin and Larry Page dropped out of graduate school at Stanford University to, in their own words, “change the world” by organizing every bit of information on the Web for free.

-       Apple: the two “Steves” decided to make their own personal computer in their garage.

-       Napster: Shawn Fanning and Sean Parker realized that people had a need to share files between computers.

Great visionaries who establish their companies and give birth to their ideas often do so in an environment that is in need of change. It is in this ever-evolving world that the seeds are sown for exciting transformation and the development of products that can change the game, whether in air travel (e.g. Virgin) or personal computers (e.g. Apple).

If you are confused about how to communicate the value of your brand, if your “story” is not as clear-cut as you’d like it to be, then dive into the heart of your very own “creation”; the how and the why that brought your company/product into existence. By closely examining your own beginnings, you will likely find invaluable information that will give the rest of your story a deeper meaning for your audience.

A great story is meant to be told

The salesperson explained enthusiastically that the t-shirt’s graphic is the logo of the brand, Topo Ranch, that was founded by folks whose ancestors were survivors of the Donner Party. And that their family did actually own land called ‘Topo Ranch’ from the 1800s until they lost it to the Great Depression. The store’s mission is to continue the legacy of their predecessors–supplying quality goods–and someday buy back the 20,000-acre ranch. And so they named their brand after the property, chose the ranch’s namesake for their logo, and gave it wings to symbolize their dream taking flight.

As a history buff and marketer, I was completely intrigued. Not only was the t-shirt soft and high quality; the graphics meant something that held value. It was an authentic story of pioneering spirit and endurance. Needless to say, I bought the t-shirt.

Turn your customers into storytellers

A compelling brand story is one of the vital components of a great brand, be it t-shirts, video games or technology. Your brand’s story gives your brand a why and a what. A reason to exist and a core essence that set it apart from your competitors. It intrigues your customer, creates an emotional and visceral connection with your product, working its way into their consciousness, to be accessed and passed on again and again. The important thing is that your customer (your free brand ambassador) knows this story—that he/she hears it from your sales staff and your website, your product packaging, your facebook page and your tweets.

Empowering all facets of your marketing to tell the story is a cost-effective way to empower your brand. It might even give it wings.

Steve Kayser’s article “In These Tough Times Here’s a Way to Print Your Own Currency Legally … with Content” had that effect on me.

In the article are the words: “You got no story. You got no game. You got no game – you got no business.” In other words, companies need to use relevant, “educational, entertaining” stories to help sell their solutions.

Got it. Check. I’m with you Steve.

Or at least I was…until I saw this: “Story-selling content is the new advertising, marketing and PR currency“.

Huh? Stop! Did I miss something?

Story-telling ain’t new

Good marketing has always focused on stories, even in the “old” tactics of print ads and PR. Heck, even in the days of snake oil salesmen. Framing the “pitch”, the corporate message, the product message, the service message, etc. in the context of a story that solves customer’s problems is a device that has been used since the dawn of marketing.

Now granted, as Steve suggests in his article, some companies have no story. Others companies have stories but can’t “sell” them to save their lives. Still others are great at “telling” stories, but can’t back up those stories with fact (Vaporware anyone?). That does not mean, however, that storytelling is new. That relevance is new. That framing marketing messages to address customer needs is new.

Then story-SELLING must be new, right?

Maybe what Mr. Kayser meant was that the delivery mechanism has changed. Social media is becoming an increasingly critical portion of the marketing communication mix. And it requires different rules of interaction and engagement. Different styles of writing. Different channels for delivering the message.

But is that really “new”?  Not really.

“Re-learned” is probably more accurate. After all, before newspapers, magazines, radio, TV and the Internet, marketing was conducted face-to-face. It was, for the most part, social. Sure, the salespeople stood before the crowd and shouted the pitch. But the crowd could shout back. Or throw tomatoes.

The point is, even back then, storytelling AND story-selling were both central to the process.

So What’s the Point?

“The truth is that your business success, whatever business you’re in, hinges on your ability to create remarkable content. Remarkable problem-solving stories. But no matter how great or remarkable your story may be, it still has to be discovered or found first.”

Mr. Kayser, I couldn’t agree more. This is the point. I just want to know when this became a new idea.

Tradeshows Still Work

Trade shows are still a very vital form of marketing. Despite the growth of social media, there is no substitute for meeting face-to-face with your customers. It’s networking in its purest form.

What’s Your Hook?

Frankly, very few people really care about your business. You need to make them care. If

you decide that a particular tradeshow is the right place to reach your audience, then ask yourself this: Why should someone care about your company? Are you introducing your company to the market for the first time? Are you launching a new product? Are you announcing a strategic partnership?

No Hook? Consider Other Strategies

If your company is exhibiting with no real hook, you may be better served considering other strategies. Send your sales force to walk the floor. Set up meetings off-site. Work with a partner. Throw a happy hour at a local bar. But don’t spend the money on a booth and all the effort that goes into it.

Set a Goal

Unlike some forms of marketing, tradeshows are measureable. When thinking about the show, ask yourself how you will measure success. Is it in names or qualified leads collected? Is it in demo CDs you’ve handed out, or the number of people that showed up at your speaking event? Whatever it is, make sure you can measure it. (I know some of you will disagree, but the number of drinks served at your happy hour isn’t a form of measurement.)

Package Your Message

Once you’ve decided internally that you have something to say, it’s time to start thinking about how to say it. Or, put another way, how to package it into a campaign. The campaign does not have to be ground breaking, although ground breaking is nice. Short of that, clear and memorable is just fine. Think about it this way: If your customers could walk away with one message, what would it be and how do I make it stick in their heads?

Fund Your Idea

At the same time, you should be weighing your campaign ideas against your budget. You may have big news, but only a small budget to communicate it. If that’s the case, your campaign may have to be more guerilla than you originally intended. Better to know that going in than to have your campaign fall flat due to budget.

Start Focusing on the Details

If done well, your message (and the campaign you build around it) should provide you with a general roadmap for the tactics you need to employ at the show. In my next few posts, I’ll take a closer look at many of those tactics, including what to think about pre-show, at the show, and post-show.

Not exactly.

Just because you can write does not mean you know how to write for marketing purposes, how to define corporate messaging, or how to pen copy that calls customers to action. Just because you can write does not mean you can advise companies on what to say to help them jump to the next step in their growth.

Messaging (for a client or for your own organization) is a learned skill and it requires in-depth knowledge of some very broad topics, including:

1) Branding – What are your company’s mission and vision? How are those defined in its culture, its structure, its products, its messaging, its design?

2) Positioning – How does your company position itself? Has it ever really defined its position? What are its objectives? What are its products’/services’ unique selling propositions and benefits?

3) Competitive Landscape – Who is the company up against? What are those competitors saying about themselves and their products/services? How does that differ from what you are saying?

4) Knowledge of the Customer – Which messages work in the market and which mediums do customers use to pick up on those messages? Which tone works best?

5) Marketing Communications – What are the specific rules of certain marketing communication mediums? How can you combine those mediums into an integrated messaging strategy? How do you write for specific mediums so that your words have more impact?

Hundreds of great books have been written about each one of these areas. Some of my favorites are: Crossing the Chasm, The 22 Immutable Laws of Branding, Positioning: The Battle for Your Mind, The New Rules of Marketing and PR, and The Copywriter’s Handbook. Just take a quick look at Amazon, and you quickly begin to understand how much there is to know.

So sure, everyone can write. But not everyone can effectively take corporate concepts and mold them into marketing messaging and messaging strategies that drive sales.